The right use of language differentiates a leader from a follower. The choice of words used during communication conveys whether one is a leader or feels helpless like a victim.
Leaders use language as a vehicle for many important things including making decisions, generating goodwill, inviting attention, enhancing participation, resolving conflicts or disputes, implementing desired business practices, measuring results of actions as well as establishing their position.
The right choice of words is a key distinguishing factor and, like any language, the language of leadership also has to be learned, developed, practiced and honed to perfection. Language is not a mere tool for communication; it is a tool to bring in change and an effect on people.
A good leader, through the use of the right or appropriate words, will motivate his team to move forward even when the chips are down. A good leader uses the right words to make his team act rather than react.
I can recall a recent business incident wherein the concerned team leader approached an issue by using words that were not appropriate for the occasion. It not only put the concerned team member off, it also conveyed to the team member that the leader did not really care. It resulted in not only a disgruntled team member but also built a barrier to the progress of the assignment being discussed.
Today, many employees suffer from self-esteem issues, and a leader can contribute towards that with the right use of words. While language can transform people and enhance relationships, when used in an inappropriate manner, it can also close the doors of connection.
A great leader not only uses the right words, he also ensures that his words are interpreted in the right manner. It is, hence, important to develop one’s word usage capability if one wants to move up as a leader.
• Language can close doors if used in an inappropriate manner
• Good leaders use the right words to make people act, not react
• It is vital to develop word usage capability for one to move up
Source: C. Sunil Roy, Special to Jobs & Careers
The writer is Senior Manager, Publilink