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Most of us love to hear our own voice. We get lost in the magic of our sound, and we believe others are all ears to what we have to say, with the result being we speak more rather than open our ears and listen to what our business associates, co-workers and service providers are saying.
There are instances when we are so busy planning a response to what someone is saying even before we fully comprehend what has been communicated. Unfortunately, this results in communication gaps which could lead to more confusion since we hear a lot but listen less.
It is very important to cultivate the habit of active listening to succeed in both our personal and professional lives. It goes without saying that most of us are not good listeners. This is mainly on account of our preconceived notions as well as prejudices.
When we enhance our listening skills, it enables us to understand what others are saying and this, in turn, improves our productivity. Our performance goes up since we are able to get a clear understanding of what is expected of us. It also helps us establish a strong rapport with our superiors and colleagues, as well as associates since people love dealing with someone who is willing to listen.
Good listening skills enable us to understand and resolve problems in an effective manner. While it is important to hear what the other person is saying, it is equally important to pay attention to what the speaker doesn’t say. A good listener always looks out for non-verbal cues such as facial expressions and body language to clearly understand what the speaker wants to state. A good listener will thus be able to understand whether there is a co-relation between what is said, and what is really meant.
• Use active listening to prevent communication gaps at work
• Good listening skills enable the efficient resolution of problems
• People in general like to deal with those who really listen
Source: C. Sunil Roy, Special to Jobs & Careers
The writer is Senior Manager, Publilink