GNcareers, from Gulf News

Find out how to master emotional management

Find out how to master emotional managementImage Credit: Supplied

Yousuf is a management trainee of a multinational company. After two months of working non-stop on a dealership proposal, he felt completely frustrated when he was told that his work was all ''theory based.''

He approached me and said he wanted to change companies. I advised him not to be upset and to consider every moment as a learning experience. Schools teach students how to manage complex business situations; organisations use tools to manage a measurable situation. I told him that as a trainee, he must learn how to manage his emotions, that business situations are people oriented, that some employees feel the need to blend in, while others don't. In short, everyone has emotions, resistance and egos, and that people are intrinsic to all situations.

Yousuf's eyes clouded. He was stressed and annoyed. His line manager thought he was creating problems and that the complex analysis he conducted was telling that the company dealership would not work. He reiterated that the company's marketing strategy looked at static environments. While it enabled good decision making, it was not effective when applied in a dynamic environment. Like Yousuf, the other trainees also expressed the same opinion about their proposals and felt their analyses ran into bumpy weather. Coming from reputed business schools, they believed they were doing the right job, but the management did not value their competencies and rejected their suggestions.

There really is a clear gap between ''old'' employees and trainees. One HR head commented that traditional managers resist change. Most of them look at situations as static while students have been taught that all situations are dynamic. Most managers think the market would respond in the same way that it had in the past. It gets complicated when ''old'' managers think the trainees are challenging their capabilities.

It is, therefore, important for managers to be open to the younger employees' suggestions and contributions, and for the latter to value their managers' opinions.

Handy Hints:

Emotionally intelligent people are widely respected at work

• Managers must try to acknowledge young hires' suggestions

• Fresh hires must also learn to value their managers' opinions

A glimpse on how to live a life without limitations

Source: Dr. Pon Mohaideen Pitchai, Special to Jobs & Careers

The writer is a Dubai-based HR and Management Consultant