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One colleague I know is a very great motivator. He is a veteran strategist who knows how to get the best out of his business associates, and on top of his list is conveying appreciation. He strongly believes that the apt appreciative word at the right moment motivates people to enhance their performance.
In most organisations, employees are expected to execute the tasks that are entrusted to them. This being the case, there is no latent need from the bosses to commend a person when what he is doing is part of his job. But when a boss takes the effort to put in a word of praise, the difference is magical. The right word will not only motivate the employee, but will also inspire him to exceed his expected performance.
Words are quite powerful. They can be appreciative as well as a hindrance for growth. The right words can enhance one's self-esteem and morale.
Appreciation is seen as a positive feedback. It is the carrot that not only helps sustain one's level of performance but also improves it. It also delivers the message that the employees' contributions are acknowledged and their ideas recognised.
It helps a lot when words of appreciation are uttered publicly. This makes the employee feel good in front of his peers. The compliment should also be directed towards the employee's specific task since it helps him understand what he is being appreciated for.
Effective managers like my colleague clearly understand that the words of appreciation they dole out every now and then are building blocks of success for their subordinates. They are, thus, creating a team of people who will be willing to go that extra mile when the need arises.
• Use positive reinforcement to encourage people to deliver
• Consistently acknowledge your team's accomplishments
• Use the right words to trigger employees' resourcefulness
Source: C. Sunil Roy, Special to Jobs & Careers
The writer is Senior Manager, Publilink