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Your words in the workplace can do wonders. Simple communication with good words can make the listeners jolt into action promptly.
If you sound like a king of doom, perpetually moaning about difficulties, depression, sickness and misery, people will shun and get out of the way to avoid you. If you communicate cheerful and positive things, you will find people flocking around you. With your kind words, you can make people like you and do things for you happily and cheerfully.
In an organization, leaders can make their employees and subordinates feel respected, decent and inspired by using tactful, effective and positive words and phrases when speaking to them. They can make employees feel cheerful, wanted and important by the use of right words in the right manner. Positive words and phrases can raise hopes, desires, aspirations, ambitions and, most importantly, encourage motivation. They also promote mutual respect between the leaders and employees.
I once had a boss who worked as a chief security officer in an airline. He shouted at everyone in the HR department. He used unkind, insensitive words when communicating with employees. As a result, he was not able to build up a coherent team and earned a negative reputation.
Using words that are respectful and considerate of other people also applies to politics. Good politicians employ powerful speeches or deliver good words to develop people. They make them feel important.
I always use the word ''please'' and say it sincerely. On many occasions, my boss would tell me ''I am proud of you.'' These little encouraging words have improved my work. After completing board presentations, I always ask my staff what their opinion was. This is a positive encounter.
Words are potent and powerful while conveying values, culture and ethics.
• Kind words can change how you think and feel towards others
• Engage with a coherent team by using cheerful and polite words
• Respect employees with the use of right words at the right time
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Source: Dr. Pon Mohaideen Pitchai, Special to Jobs & Careers
The writer is a Dubai-based HR and Management Consultant