GNcareers, from Gulf News

How to change policy and make way for innovation

How to change policy and make way for innovationImage Credit: Supplied

Nelson Mandela and Mahatma Gandhi, key leaders and renowned political figures, were considered innovators. They possessed excellent skills in human relations and took people in confidence. During their time, they created new rules by breaking and bending old rules. They created change which was aimed at building a society where jungle laws did not exist and where everyone was treated in a fair and square manner.

Jamal, an innovative executive, deviated from his company policy and instructed his team to talk to the clients directly rather than go through intermediaries who were created for the sake of structure. Some individuals holding senior positions by default resisted Jamal's innovative move and approached the HR department to support their resistance against him. The HR team filed a non-compliance report to the CEO saying Jamal broke the company policy. Jamal asked for a meeting with the management. He explained to them that he was not going against the company policy, but was only trying to adopt a different approach to save company time and money. In doing so, he also brought down the number of customer complaints, which is crucial to a company's growth.

My point is not to break the rules, but to work around them to meet company objectives. One must understand the reason behind the rules. Do they hamper the organization's growth? Do they help the organization adopt change? Does the process help improve employee performance?

I believe that one can run a company more effectively by being progressive, and by adopting rules and regulations as per the current business requirements to create strong employer-employee relations and to make the employees feel that they are part of the company.

The right employee mindset and commercial acumen should be able to replace policies and procedures that hamper innovation.

Handy Hints:

• Adopt regulations as per the current business requirements

• Companies must be open to change to boost its performance

• Welcoming new ideas key to achieving organizational goals

Learn how to use core competence to maintain growth

Source: Dr. Pon Mohaideen Pitchai, Special to Jobs & Careers

The writer is a Dubai-based HR and Management Consultant