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A famous company chairman once said that everybody, from the prime minister to the office superintendent, is a manager because the former has the entire country to run while the latter has staff to manage. In all cases, they have to have two assets: they should know how to deal with human beings, and they should have some knowledge of their job so that they can direct the affairs of the organization.
We have good business leaders in Dubai who have the capacity to manage these two assets professionally. In a large organization like a trading group, it is impossible for its CEO to know all the multifarious aspects of the job. In this case, his principal asset has to be his capacity to be able to derive the best results from the knowledge of his subordinates in addition to the other two assets mentioned.
The theory of managing men is well-known. Part of a leader’s success lies in his ability to bring some degree of excitement and innovation to the group. A lot of his strength is derived from his leadership ability to empathize with his staff.
Going back to the chairman, some of the managers did not love his management style because he was too unconventional. People criticized him, but later admitted that he was very effective in managing the company’s core resources.
He said that a CEO must realize that there are human implications for most decisions, and if he keeps those in mind, he can rarely go wrong.
He thought that the current trend of engaging external consultants to diagnose a company based on IT technology, sophisticated management models and the use of financial ratios and much information has its advantages, but it tends to push the human element of the matrix into the background... to the detriment of the aim of the exercise.
* Managers must have knowledge of their job, dealing with team
* Part of their success is to bring some innovation and excitement
* They must have the capacity to derive best results from staff
Source: Dr. Pon Mohaideen Pitchai, Special to Jobs & Careers
The writer is a Dubai-based HR and Management Consultant