GNcareers, from Gulf News

A humane approach to management

Managers must know how to deal with people to direct company affairsImage Credit: Supplied

Russi Mody, an enigma of Indian management, once said that management books claim they try to create tailor-made solutions to most of the problems faced by practicing managers, but in his view, management is about the interaction of human beings, and no two situations are completely alike.

True, most situations are very diverse and varied, and while there are no template solutions to predefined problems, most problems faced by managers are actually quite different. It is possible to define the objectives of the manager, but it is, for the most part, impossible to set out in advance the means to achieve them because there are many elements involved in their execution that are unique to the situation. It is called organization reality.

In any organization, managers have to know how to deal with people, and they have to have clear knowledge of their job roles. This is important so that they can direct the affairs of the organization knowing what has to be done and how.

No CIPD, MBA or any degree will teach one the art of managing people, which is perhaps the most difficult of all human endeavors. Anybody can offer as many programs as he would like, but on the ground, you either have it or you don’t.

Real managers must get along well with people. There is no strategy required to do this. What is important is they have to accept people as they are.

I know one CEO who shakes hands with everybody he meets in the work sites or even in the building lift. He always enjoys saying “hello” and being wished the same in return. He is not standoffish, and never has to think of displaying superiority. He always has the ability to judge people well and get the best out of them.

Handy Hints
• Employees need good open communication with managers
• Managers must try to establish conflict-free work environments
• Real managers accept people as they are, get along with them

Click on Company service awards for more ideas on how to deal with people

Source: Dr. Pon Mohaideen Pitchai, Special to Jobs and Careers
The writer is a Dubai-based HR and Management Consultant