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Business leaders should not be scared of criticisms as these help create sound people management practices. Many employee relation issues crop up due to unhealthy and ill-conceived criticisms and perceptions. Most managers do not tolerate criticisms. They consider these as a sign of hostility, enmity, anger and rumour, and think they are hurtful and bad. This just goes to show how juvenile we are in the corporate world.
If we allow constructive criticism among employees, the management will be able to make the right decisions in the right direction. A research reveals that 80 percent of employees opine that constructive criticism helps improve knowledge at work.
Constructive criticisms promote team spirit and broad-mindedness among employees. These are non-monetary tools to motivate employees.
However, on some occasions, criticisms pave the way to enmity and hostility amongst policy makers and implementers. Some non-performing employees who are denied of promotion criticise and complain about the HR/management's policy on reward. They forget to assess their own performance and contributions to the company, and find ways to improve their skills.
A meaningless criticism can develop tussles and a blame culture in the company. Employees, supervisors and subordinates alike, may feel hurt or insulted when their shortcomings are pointed out publically.
Criticisms should not be seen as inadequacies, but a source of potential help in making wise decisions. Drive out a ''culture of fear'' and encourage constructive criticisms when implementing solutions in the workplace. Perceive critics as a vital source that will help solve and implement solutions for the problems raised. Understand and accept the critics' views and encourage them to express their thoughts and ideas without hesitation.
• Criticise the issues or situations and not the person
• Be precise and suggest key points for improvement
• Constructive criticism is well accepted by employees
Source: Dr. Pon Mohaideen Pitchai, Special to Jobs & Careers
The writer is a Dubai-based HR and Management Consultant