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Your business must offer world-class products and services to customers. Even though you are based in the local market, you face global competition. You cannot remain a passive local player. You have to think globally to face intensive competition from others.
World-class organizations are quality-driven and offer high-quality services with quality-conscious staff who constantly strives to meet high standards.
World-class organizations also use technology and spend on it. If they are not using the most modern technology, it is for a valid reason, and it does not mean that their product quality would suffer for want of technology. It is a responsibility to absorb technology and adapt to it.
Employees of local companies must be professional, expert, systematic and trustworthy to manage world-class organizations. They must be competent, innovative, proactive, change-oriented, system-driven and entrepreneurial. How do you recruit, develop and retain world-class employees? This becomes a major challenge.
Organizations must have a culture of laid-out systems and procedures. These systems are not meant to serve as bureaucratic controls but to increase predictability of actions.
You need to make your line managers understand this challenge. Your organization’s HR strategy should flow from corporate business plans. No matter what the specific strategy of an organization is, it cannot escape from the reality of addressing itself to various HR challenges.
The management should be quick in making and implementing decisions. To remain continuously competitive, organizations must invest in people and believe in building competencies. They should also use a variety of methods to develop employees such as training, mentoring, coaching, survey feedback, task forces, OD interventions, assessment centers and others.
• Management should be quick in implementing decisions
• World-class firms are quality-conscious, have high standards
• Firms are better off investing in people, building competencies
Source: Dr. Pon Mohaideen Pitchai, Special to Jobs & Careers
The writer is a Dubai-based HR and Management Consultant