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  • IT
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Job Details

The passionate Account Manager will partner with and ensure the long-term success of our customers. You will be responsible for developing long-term relationships with your assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.Principal Duties and ResponsibilitiesAct as a guide and strategic partner to customers by becoming intimately knowledgeable of their customers' key business challengesEnsure that the Netcracker Delivery Process and engagement model is followed for their accountsResponsible for the well-being of the long-term customer relationship for both the customer and Netcracker.Perform as the final point of accountability for the delivery of Netcracker solutionsLead the commercial negotiations with the customer, in alignment with Netcracker finance and legalMaster the contractual agreements between Netcracker and the customerResponsible for achieving the annual goals as identified on the personal goal sheetsWork to be valued by the customer as a trusted advisor and a reliable focal point for business and systems issuesAccountable for day-to-day operations and resolving major issues with the customerFully understand the customer's business challenges, culture and environment, specifically market trends, future technology, competition and partners that may affect the customer's businessPosition Netcracker as a long-term partner to the customerDevelop and lead the account team, while advocating the Netcracker values and acting as a mentor, coach and developer of talent on the teamsIdentify and develop third party and partner business relationships and opportunities, taking due regard of Netcracker corporate relationshipsWhere assigned, manage a Sales Team (Sales Exec, Solution Architect and Sales Engineer) who, will be focused on new sales efforts from lead generation to closureComplete an annual Customer Satisfaction surveys following the Netcracker process, and completes a resulting action planMeet all HR requirements for Sales and Delivery personnel, such as their objectives, reviews, coaching and salary planningPrepare the Annual Account Plan (AAP) and monitors performance against the planAct as the customers advocate to the Netcracker organization while understanding and balancing the customer s needs with Netcracker' requirementsMaintain Netcracker standards of business conduct with respect to the customers and partnersExperience and RequirementsExtensive experience in developing and maintaining senior level relationships with Communications Service ProvidersExperience managing an account P&L in complex project environmentsExperienced in selling complex solutions to CSPsA keen grasp of Netcracker' business environment and cultureA definitive track record of customer-centric behaviorCapable of working in a heavily-matrixed corporate environmentPolished and professional executive presenceStrong oral and written communication skills in English and the local languageCreative and an out-of-the-box thinkerStrong business acumen
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-8


Channel Sales | Client Servicing | Corporate Sales | IT/Telecommunications
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