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Account Manager Client Servicing

Mumbai, MH
Job Code:
  • Marketing & PR
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Job Details

Main Task & Responsibilities Manage the daily operations of existing as well as newly acquired accounts.Define and initiate projects, manage cost, schedule and performance of projects while working to ensure the ultimate success and acceptance of the Digital Strategy for the brand.Managing clients Google analytics for measuring incremental impact in unique visitors, page views and funnel analysis.Successfully increasing client website visibility & traffic through Organic searches & SMO activities.Maintaining day-to-day contact with Sales team for SEM, SEO, SMO & Media Buying Campaigns.Exceeding client s expectation with high service & delivery quality.Breaking down "client briefs" for the team.Briefing the requirements and guidelines into clear actionable and providing possible solutions with content, creative & technical teams.Working closely with Brand Managers to plan and implement all online marketing campaigns including digital campaign collaterals.Track, analyse and summarise campaign results and progress.Monitoring resource productivity periodically to ensure high team efficiency and better turnaround times for project completion.Knowledge sharing with the internal team on the various innovations and campaigns that are being done across the industry.Team grooming and process implementation to ensure productivity and efficiency in the team.Resource allocation, billing, invoicing management, vendor coordination and tie ups to fulfill brand requirements.Understanding client goals and agency deliverables.Generating business from fresh clients through research and clientele. Also, creating, maintaining and enhancing relationships with all clients.New Business Acquisition, instrumental in "Client Pitch & Acquisition" for high potential clients and continuously exploring new sales and marketing channels.Competitor Benchmarking, Researching and Strategic Inputs for monthly reviews on brands, thus contributing ideas to grow clients business.Monitoring the accounts throughout the life cycle for campaign performance, new business opportunities, client retention and nurturing.Initiate "Client Dashboards" for automating real-time campaign performance metrics as a Value Add for clients.To service accounts after sales, maintain relation with existing clients and generate business through renewals. Qualification Required Graduate/Post Graduate in any field.Other / Special RequirementsCreative thinking, analytical and problem solving.Strong interpersonal and Communication Skills.Ability to collaborate effectively.Ability to manage projects to successful completion, multi-task, and work within tight deadlines.Sound business acumen, strategic skills and negotiation skills.Demonstrated prowess in all MS Office programs
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-5


Channel Sales | Client Servicing | Relationship/Account Servicing
Applying for this job will take you to an external site


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