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Account Manager


Source:
TIMESJOBS.COM
Location:
DL
Date:
12-11-2016
Job Code:
58257994
Categories:
  • IT
Applying for this job will take you to an external site
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Job Details

Guide and educate customers giving them proactive assistance as they onboard and deploy Visual Website Optimizer. Become the single point of contact for all customer queries (support or otherwise). Own the customers success by training them on the product and giving them a framework to succeed in their conversion rate optimization efforts. Become an expert on the customers product deployment which means you consult customers on how they can implement our products and improve their online sales and conversions. Partner with the customers and continually assess, document, and analyze customer progress toward stated goals and results, only to provide guidance on how to best achieve these goals. Gather customer product feedback and communicate with product development to shape product road map. Manage account renewals and cancellations. Drive opportunities for cross selling and upselling.What you have Excellent communication, interpersonal skills, and eloquent writing skills. Empathy and a unique ability to understand customer needs. Enthusiasm about technology with demonstrated technical aptitude. Passion for customer service and how it can transform businesses. Understanding of SaaS and enthusiasm to learn and excel in the digital marketing industry. Love for teamwork and commitment to building a world-class, enterprise-level global customer experience. Account management or related experience caring for and advising customers or clients
Degree: MBA/ PGDM

Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-6

Requirements

Corporate Sales | Direct/Commission Sales | Relationship/Account Servicing | Retail Sales
Applying for this job will take you to an external site

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