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Account Manager - ERP for Divisions

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  • Manufacturing & Production
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Job Details

The role of the Account Manager is to ensure that demands, queries, escalation and service level agreements (SLAs) for ERP application services across the ED portfolio are delivered according to specifications. This includes developing, managing, and administering service management best practices. The Account Manager will also facilitate communication between the IT department and its clients in order to define and maintain the SLAs required for each business unit.Strong experience in offshoring and outsourcing. Should have experience of handing internal team and external vendors together.Working experience in all modes of execution which are usually Fixed Cost, T&M, Buddy Shopping and Work Package Delivery.Working experience in Business Analysis, RFP creation, Requirement Analysis, Architecture and Deployment of SAP along with Integration to other Platforms.Working experience in SAP tool development, SAP implementation, SAP upgrades and SAP service /support.Strong knowledge of SAP- ASAP, Service and Project management skills are essential.What do I need to qualify for this job? .University degree or college diploma in the field of information technology or business administration, or n acceptable combination of education and experience.Certifications in SAP technical or functional module.5-8 years direct work experience in a service level management capacity, or senior project management capacity, including all aspects of SLA development and execution.Effective staff management and leadership skills.Ability to deal tactfully with employees and contractors who provide a broad spectrum of services.Strong customer service skills and orientation. (Client handling capability along with experience of support to national and international customers)General knowledge of budgetary management.Experience at working both independently and in a team-oriented, collaborative environment is essential.Can conform to shifting priorities in service level strategies, demands, and timelines through sound analytical capabilities.Ability to elicit cooperation from a wide variety of sources.Strong written and oral communication skills.Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 5-8


Application Programming | Database Administration (DBA) | ERP/CRM | Software Engineer
Applying for this job will take you to an external site


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