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Account Service Manager Advisor


Source:
TIMESJOBS.COM
Date:
14-11-2016
Job Code:
58280890
Categories:
  • IT
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Job Details

Opportunity/risk analyses- Cost/benefit analyses- Ensures contractual service support requirements are understood and managed.- Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers.- Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.- Presents operational and service level reports and explains service level support available to internal or external customers.- Administers and manages the configuration of process related tools, reporting tools, and associated technologies.- Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.- Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.- Provides point of contact for process related questions or issues and facilitates process related meetings.- In-depth disciplinary knowledge; leverages business acumen and subject matter expertise.- Provides deep subject matter expertise, advice and program delivery.- Contributes to the development of new techniques and plans within area of expertise. - In-depth understanding of goals, customer requirements and knowledge of competitor practices.- Thorough understanding of business priorities, strategy and direction.- Thorough understanding and management of customer business needs and expectations.- Manages projects and program execution.- Works on abstract and complex problems requiring evaluation of intangible variables.- Integrates trends, data and information into plans, deliverables and recommendations.- Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent.- Opportunity/risk analyses- Cost/benefit analyses- Pricing models- Anticipates operational, program, and implementation issues and develops preventative measures.- Adapts projects, programs or methods based on customer or business partner feedback.- Works on abstract and complex problems requiring evaluation of intangible variables.- Integrates trends, data and information into plans, deliverables and recommendations.- Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent.- Opportunity/risk analyses- Cost/benefit analyses- Pricing models- Anticipates operational, program, and implementation issues and develops preventative measures.- Adapts projects, programs or methods based on customer or business partner feedback.- Work is guided by business plans for the discipline.- Actively participates in setting area objectives to meet plans.- Escalates matters of business risk.- Influences others through their professional/technical expertise.- Manages critical projects, customer engagements or business processes.- Guides completion of major projects or customer engagements.- Allocates work and mentors others.- Contributes to the area through delivery of end results and contribution to planning for the area.- Provides thought leadership, guidance and advice in own field.- Works across the organization to effectively obtain and allocate resources to complete programs and projects on time.- Adapts communication techniques for audiences at multiple internal and external levels.- Presents facts and information to negotiate mutually acceptable solutions.- Delegates clearly and comfortably.- Cultivates, develops and manages strong, lasting customer relationships at senior leadership level.- May manage vendor relationships.- Contributes to the area through delivery of end results and contribution to planning for the area.- Provides thought leadership, guidance and advice in own field.- Works across the organization to effectively obtain and allocate resources to complete programs and projects on time.- Adapts communication techniques for audiences at multiple internal and external levels.- Presents facts and information to negotiate mutually acceptable solutions.- Delegates clearly and comfortably.- Cultivates, develops and manages strong, lasting customer relationships at senior leadership level.- May manage vendor relationships.- Leads complex service delivery processes and associated projects.- Manages service delivery processes in a complex service delivery environment.- Develops resolutions to complex problems that require the frequent use of creativity.- Identifies and leads continuous improvement activities in support of customer or internal business processes.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 10-15

Requirements

Business Analysis | Business Strategy | Corporate Planning/Strategy
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