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Administrator BSM


Source:
TIMESJOBS.COM
Date:
16-11-2016
Job Code:
58300032
Categories:
  • IT
Applying for this job will take you to an external site
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Job Details

Mandatory SkillsBMC MonitoringDesirable SkillsBMC Atrium CMDBKey skills required for the job areBMC Monitoring (Mandatory)BMC Capacity OptimizationBMC Atrium CMDBAs a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports. Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs. Effort estimation/reviews on need basis for new projects. Training of new team members. Able to work on Knowledge acquisition and updates to related documentsMinimum work experienceYearsRoles & ResponsibilitiesMinimum Experience Required3-5 YEARS Mandatory SkillsBMC Monitoring BSM Admin, Tools Support, TIS Technical Support, Infra Tools Implementation and Trouble shooting Desirable SkillsBMC Atrium CMDB Language SkillsEnglish Language
Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-5

Requirements

Application Programming | Software Engineer | System Administration
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