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  • IT
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Job Details

This position is part of a Windows System Administration team, providing support to primarily external customers. Candidates must have excellent interpersonal skills and will be expected to interact with customers, end-users and team members on a daily basis."Troubleshoot Windows environmentsEscalation point for lower tier technical teamsInstallation, configuration, maintenance and support for hardware, operating systems and applicationsParticipation in completing customer change requests and problem ticket resolution outside of normal business hours.Position requires on-call rotation duties that include 24x7 pager response.""Windows 2012 Server Operating SystemWindows 2008 Server Operating SystemWindows 2003 Server Operating SystemWindows 2000 Server Operating SystemKnowledge of Windows Clustering and Network Load BalancingStrong skills in configuring, maintaining and troubleshooting server-class hardware (Preferably HP, Dell, Cisco)Experience troubleshooting and resolving network related issues, including a fundamental knowledge of networking conceptsExperience identifying issues and determining root cause via a consistent, logical approachProven track record providing excellent customer serviceStrong communications skills" Roles & Responsibilities"As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports. Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs. Effort estimation/reviews on need basis for new projects. Training of new team members. Able to work on Knowledge acquisition and updates to related documents"
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 3-5


Application Programming | Software Engineer | System Administration | Systems Programming
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