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AGM Information Technology (Consumer Facing Technology)

Bengaluru, KA
Job Code:
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Job Details

Primary responsibilityTo lead and ensure the successful delivery of projects and IT solutions that satisfy consumer needs.QualificationMasters in Information Technology or Computer ApplicationTypical Work Experience8 - 12 years, preferably from Ecommerce / QSR / Retail sectorKey Responsibility AreasResponsible for delivering best in class consumer experience across channels (websites, mobile app, mobile site, digital menu boards, in-store gaming, self ordering kiosks)Drive online delivery and restaurant process improvement, integration with ecosystem partners (food aggregators, delivery, payment providers)Drive multichannel CRM & Loyalty program and consumer analyticsIncorporate best practices in the field of technology and alignment with global standards and policiesAdopt standards and protocols for data exchange, communications, software and interconnection of information systems. Evaluation of external partners for all new digital technologies and strategic vendors for other IT products and servicesEstablish governance mechanisms for close functioning and alignment of IT team with business operations, Marketing and RSGMake certain that solution design and delivery meet business requirements and expectations regarding cost, schedule and scopeSet priorities & lead the team towards meeting current and roadmap needs of the companyReview and govern policies and procedures to ensure the protection, integrity, security and privacy of informationGuide IT managers in ensuring adherence to procurement and planning requirements, compliance with budget proceduresGovern implementation of all strategic projects and drive mechanisms to ensure successful implementation. Share project status updates with all key stakeholders and highlight any critical delays / impactEnable IT team towards becoming business partners/ change agents for operations and other functions.Monitor feedback on the service standards and feedback from consumers across channels, internal customers and devise action plans to enhance the quality of service / to correct the shortcomings, continually improve operations and streamline work processes.Establish IT risk assessment frameworks and drive initiatives to achieve operational excellence
Degree: ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering)

Experience: 8-12


ERP/CRM | Network Administration | Project Leader/ Project Manager
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