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AGM Information Technology (Consumer Facing Technology)

Bengaluru, KA
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Job Details

Primary responsibility To lead and ensure the successful delivery of projects and IT solutions that satisfy consumer needs. Qualification Masters in Information Technology or Computer Application Typical Work Experience 8 - 12 years, preferably from Ecommerce / QSR / Retail sector Key Responsibility Areas Responsible for delivering best in class consumer experience across channels (websites, mobile app, mobile site, digital menu boards, in-store gaming, self ordering kiosks) Drive online delivery and restaurant process improvement, integration with ecosystem partners (food aggregators, delivery, payment providers) Drive multichannel CRM & Loyalty program and consumer analytics Incorporate best practices in the field of technology and alignment with global standards and policies Adopt standards and protocols for data exchange, communications, software and interconnection of information systems. Evaluation of external partners for all new digital technologies and strategic vendors for other IT products and services Establish governance mechanisms for close functioning and alignment of IT team with business operations, Marketing and RSG Make certain that solution design and delivery meet business requirements and expectations regarding cost, schedule and scope Set priorities & lead the team towards meeting current and roadmap needs of the company Review and govern policies and procedures to ensure the protection, integrity, security and privacy of information Guide IT managers in ensuring adherence to procurement and planning requirements, compliance with budget procedures Govern implementation of all strategic projects and drive mechanisms to ensure successful implementation. Share project status updates with all key stakeholders and highlight any critical delays / impact Enable IT team towards becoming business partners/ change agents for operations and other functions. Monitor feedback on the service standards and feedback from consumers across channels, internal customers and devise action plans to enhance the quality of service / to correct the shortcomings, continually improve operations and streamline work processes. Establish IT risk assessment frameworks and drive initiatives to achieve operational excellence
Degree: ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering)

Experience: 8-12


ERP/CRM | Network Administration | Project Leader/ Project Manager
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