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AM - Agency Manager

Mumbai, MH
Job Code:
  • Manufacturing & Production
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Job Details

PerformanceDrive Portfolio Resolution by conversion of cheque pick-up's, resolution/Norm/Roll Back/Recovery on field portfolio according to targets allocated to multiple agencies for their respective location.Timely identification and reporting of Skips/Fraud/RTP/Non-Starters for portfolio segmentation.Ensure ongoing review rhythm with stakeholders to identify opportunity areas.Timely review of vendors performance in respective location.ComplianceEnsure proper documentation of customer interactions and raise alarms appropriately as per compliance procedures.Ensure data security.Conduct SVCL-Ensuring timely audit of vendor processes and documents for multiple agencies in respective locationProductivityMonitor CAPE as per collection strategy.Operations, compliance and Billing - Ensure Payment Logistics - TAT adherence, proper hand-off procedure for cash collection and payments reach operationsEnsuring timely raising of multi vendor bills/provisions for respective locationField support along with FOS basis requirement on selective accountsPerform due diligence on accounts for settlement and ensure wing to wing closure.PeopleEnsure motivation of Field Executives by imparting knowledge on card industry, negotiate better, escalate cases etc.Ensure location coverage as per SLA designed with stakeholders.Ensure regular interactive sessions conducted at all agencies for respective locationTrack hiring, ensuring timely certification of field executives as per process and defined timelines.Qualifications/Requirements"- Communication SkillsResourcefulnessVendor ManagementPlanning and OrganisingNegotiation SkillsComputer skills with a strong knowledge of MS Office.Initiative taking and willingness to stretchWorking in teams""Graduate Degree."Desired Characteristics"- Deliver on Strike Rate, Resolution, Normalization & Roll Back, Recovery numbers as per assigned targets.Timely and 100% allocation of referred accounts to field vendorSecure transmission of data to vendors .Deliver on FM Score and 100% SVCL Coverage.
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-8


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