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Am/dm Training

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Job Details

Meet and exceed Client Metrics External & Internal Training Metric should be consistently GreenTake complete responsibility of performance on the Training and SLA/KPI metricsDrive/identify improvement areas in assigned area/project especially 0- 90 days performance Be able to collaborate with operations, and other stake holders for the delivery as per SOWDevelop Controls to minimize external and internal escalationsOverall implementation, planning and improvement of the Transactional Quality FrameworkSet up, improve, drive and streamline TNI, Refresher & other internal processes related to Training Responsible for leading, motivating and supervising the team of Trainers assignedAs an ongoing practice, monitor & conduct deep dive analysis on areas of opportunities within the account and implement corrective actions, to help achieve desired resultsTo identify root causes of variances in metrics (if any)To propose corrective/improvement solutions based on facts and data and implement and monitor improvement projects in the processCollect Data and perform analysis and RCA on metrics and publish reports accordinglyTo Create and maintain Knowledge base and up skilling of resources with change in the processFocus on identification and highlight any/all compliance defects and recommend training or action planOwn compliance, data security and risk assessment for the process - highlight noncompliance in time to avoid surprises or before reported by external sourcesGeneric & Behavioral Skills Excellent verbal and written communication skills.Should be willing to work in shifts along with the team in customer business time.Overall should be a good team player with willingness to learn and drive to achieve.Practice and focused on Metrics.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 4-9


Shift Supervision | Technical/Process Training | Training
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