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AM-IT Infrastructure

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  • Retail & Wholesale
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Job Details

Roles and ResponsibilityWorked in Remote Support to all location.. Weekly meeting for Change implementations happening globally and cross question to team members about new plans and strategies.. Windows 2003 Migration to Windows 2008 for AD, DHCP, DNS and File and Print Services for various locations. Managing CCProxy for restricted Internet access. Monitoring analysis for servers in the environment. Log calls with MS for analysis & troubleshooting. Monthly security patches deployment on servers and client systems.. Assisting Orpos team on build new servers and troubleshoot in case of any issues related to Windows & Windows Networking for troubleshooting.. Identifying problems in client infrastructure/server environment and provide suggestions to rectify them. Identify possible threats and suggest remediation.. Share and Storage Management, Clustering, Virtualization, File server, VMware and print server.. Configuring Active directory Users, Groups, Computers, Domain Controller, Sites and Services.. Managing Local user account, Domain user account, Printers and Group policies management.. Mentoring service desk and monitoring team members on L1 windows tasks to help build new resources in team.. And Handling NEW upcoming 2 stores, Projects.Systems Administration . Installing OS and application software under multi-platform environments, managing applications, systems, network, etc.. Planning and implementing software rollouts, patch management, and OS deployments/upgrades.. Formulating strategies for Management, including planning and designing servers for backup and recovery of mail / server.. Configuring Windows Server, Workstation; involved in users Maintenance and Creation. Dealing with Clients and Vendors for part procurements, and overseeing inventory administration.. Knowledge of Microsoft SQL, Oracle 10g and 11g Installation and Configuration.. Installing, Configuring and troubleshooting Lotus Notes 9.0.1social edition Replication and Archive.. Configuration of MS Outlook 2007 & Outlook Express with POP, IMAP, and SMTP. Networking. Planning, designing & configuring LAN/WAN as per organisational requirements and communication protocols.. Creating and managing user accounts as well as assign access rights and permission to use internet facility.. Handling Systems and network management, Internet infrastructure, TCP/IP, networking technology, Windows NT server & workstation. Knowledge of NAS and SAN Storage.. Installation & Manage Wi-Fi Network with the Controller & Wireless Access point.. Configuring and Maintaining VLAN setup for the stores for better network performance.Fortigate & Firewall . Configuring Fortigate, Cyberoam Firewalls & HA.. Configuring Network Security policies & protection profiles.. Configuring VPN (IPSEC, PPTP and SSL).. Managing Backup & recovery of Firewall Configurations.Technical Support/ Troubleshooting . Installing and configuring network printer and other hardware devices like PCs, Printers, Router, and Firewall etc.. Troubleshooting all networking problems to ensure minimum downtime & maximum availability.. Assigning user nodes to various devices installed and networked, handling allocation and protection of user rights, as per company's policies.. Extending high-end technical support on various Servers and ensuring high customer satisfaction levels through prompt redressal of their problems.. Ensuring prompt resolution of queries put forth by internal / external customers and maintaining high customer satisfaction levels.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-5


Customer Support | Embedded Technology | Network Planning | Switching/Router
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