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Analyst-Business I

Bengaluru, KA
Job Code:
  • IT
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Job Details

DescriptionRegional Services Expert will need to have strong customer service type skills with an understanding of Cisco's policies and procedures to ensure that solutions are compliant with Go To Market direction and policies, while reducing distractions and down time for Sales.Additionally, this role becomes a 'project management' role during a specific time period focusing on New Year Set Up. Specific responsibilities include distribute calendar and continue to communicate upcoming deliverables/deadlines, track and report overall status for their Country/Theater, track and report submission/ completion for each specific deliverable, host weekly Country/Theater meetings, understand the process/execution approach for each deliverable and provide guidance to Country/Theater stakeholder's where applicable for Field Services. ? Be the escalation point of contact for all the service offerings? Be the subject matter expert in all the service offerings? Evolve and continuously improve processesMinimum Requirements & Technical Skills1. Excel2. MS Office3. Outlook4. PowerPoint Skills5. Must be detail-oriented and customer-service driven6. Excellent communication, time management and organizational skills7. Ability to work independently and drive process improvements Desired Skills1. Project management experience a plus2. Previous Cisco experience a plusAdditional role, initiative and group informationThe Global Service Provider (GSP) Field Services organization is the transactional arm of Customer Partner Services. Field Services organization offers end to end support for service categories like Sales Crediting, Account & Territory management, Sales Hierarchy set up and Goal setting. RSE will be responsible for these service offerings in GSP APJ region, focusing on Australia/New Zeland.
Additional Degree: BE/ B.Tech (Engineering)

Experience: 4-6


Business/Systems Analysis | Network Administration | Project Leader/ Project Manager | System Administration
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