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Analyst I, IM Service Delivery (Technical Support Specialist)

Gurgaon, HR
Job Code:
  • Miscellaneous
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Job Details

Day-to-day activities1. Chair of the Western Hemisphere OFP Council 1. Communicate Updates 2. Update the corresponding SharePoint site 3. Communication any new initiatives or other actions needed of the OFP members 4. Provide answers to any requests/questions posted to the SharePoint Discussion site 5. Lead discussion and assign actions when recurring issues arise 2. Post Client Engineering Updates to PC Services and links from it. Maintain website. 3. Attend Patch Review Board meetings 4. Communicate any changes to the client to OFP members and/or other Xerox employees 5. Act as a conduit between applications owners/OFP members and the Client Engineering Support team. 6. Project manage other projects, proofs-of-concept and user acceptance testing as required. 7. Develop project plans, direct tasks, work with engineering and support representatives as necessaryExperience and Qualifications At least 6 years of IT experience, experience with PC imaging, software and patching (required).Bachelor s degree in Computer Science, Information Technology or related field. MCSE preferred with specialty in Client OS and software applications. IT work experience including managing IT projects with external suppliers & vendors. (Global project management experience is desired). ITIL Experience - Testing methodologies Static & Dynamic.General understanding of how these technologies are delivered to work groups (required). Well-honed communications skills, both written (Project documentation, How-to Manuals, FAQs, employee communications) (required). Ability to lead meetings, clearly and concisely present material, understand the relationship between the Client and applications (client applications, web applications and mainframe applications). Need to be able to clearly and concisely communicate to both shop floor personnel and senior executives (required).Primary Skillset Needs General IT knowledge, focus on the PC and its interaction with all other areas of the environment, especially web and mainframe business applications (required). Some knowledge/skill with web page editing, database manipulation and all aspects of the Microsoft Office Suite of applications (preferred).Technically competent with a strong background in client hardware and software includingHardware troubleshooting and performance/cost right-sizing Wintel (essential) and Apple Mac (desirable). Thorough knowledge of Windows OS (both client and server), technical knowledge of MS Office suite for Windows (essential), basic knowledge of backend SCCM Services ( 2007 2013) (essential), strong knowledge of SharePoint technologies (Site design, SharePoint Designer, Workflows etc.), network and telecommunications skills, and a basic knowledge of backend services including Active Directory, Exchange 2003- 2010, SCOMSecondary Skillset Needs Competent, clear, concise verbal and written communications (communicating with users of all levels is a skill utilized multiple times every day, to explain policy, enforce policy, assist users with troubleshooting an issue, obtaining specialized equipment, etc.) (required). Problem solver (receives many calls/emails every day stating issues/problems and must be able to provide a satisfactory answer) (required). Works with little to no supervision (required). Knowledge of Xerox Corporation organizations (preferred).
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 6-11


Application Programming | Client Server | Desktop Support | Quality Assurance/Testing
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