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Analyst - SAP MM Support

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  • Manufacturing & Production
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Job Details

This position is of Functional Profile, which requires experience in SAP RTC modules; well versed with integration of respective module with other modules of SAP (MM,FI,PP,SD); should have exposure of SAP modules integration with third party application and requires excellent written & oral communications skills to work directly with Super Users & End Users from Business. This position also requires understanding & knowledge of ITIL framework and documentation practices. Should have exposure to cash management and treasury functionality. Should have exposure toMust have hands on experience SAP MM covering major the SAP MM sub-module Purchasing, Invoice Verification ,Logistics (General), Logistics Information System, Inventory Management, ,Inventory / Valuations, Materials Planning, Workflow, External Services Management, QMin MM, Warehouse Management etc.Perform detailed configuration and trouble shooting of respective SAP modules.Provide input on technical implications of specific requirements of SAP solutions, including legacy data conversion, development of technical objects and interfaces for small requestsWork with SAP process teams to facilitate incidents/requests progress and to ensure an integrated system solutionManage incidents, requests, changes with EATON specified SLAs.Develop business process procedures for end user training, develop technical documentation, and assist with unit and integration testing for requests and incidentsTrouble-shooter and proven expertise as a Production support specialist.Involved in month end and year end closing activities and worked on developing the Business process procedures to help end users in executing the transactionsExperience in ITIL framework, worked with problem management and re-enforcement training to reduce/optimize incidents and Training to change management.Flexible to work in shifts (Morning and Evening) and On-call; should be ready to work on weekend/holidays for support as per business requirement. Good understanding the SAP modules MM and be able to support the various functionalities like ECC 6.0 version, SAP 4.6c, 4.7, 5.0Manual Configuration and data load.Have a Good Knowledge of SAP reporting Tools like Report Painter, Report Writer, Drill down reporting and ABAP Query.Candidates must demonstrate proficiency working in ECC 4.7 as well as ECC 6.0. To coordinate and communicate Module Specific status, production remedies queue status; handle escalations; and ensure alignment between the sector goals, IT strategy, and prioritization of work activities, Incidents and Requests. ESSENTIAL FUNCTIONS (Limit yourself to 8-12 statements)2.List the essential functions (i.e. key responsibilities with expected end results) which must be accomplished in order to fulfill the purpose of your position as described above.Will manage incidents/Requests by troubleshooting/configuration using SAP MM process Deliver incident, request and change within EATON specified SLAs and updates to stakeholders in timely mannerWill provide production support as needed to address configuration, data and process issues Will deliver in small requests around the globe by providing Functional Specification to technical team and coordinating with end-user or configuration or data setupWill continually learn new SAP modules and techniques to provide value to our business by enhancing self-knowledge and capability. Will provide good quality code as well as excellent documentation including unit test scripts and results. Will Maintain zero impact through regression testing in the global environmentWill train and guide members on the support team member Will maintain a global mindset during the support process to ensure that the development/fixes will have no impact on global functionality.Participate in improvements to applications and processes in order to decrease incidents and maintain quality. (Demonstrates Problem Management Expertise) Participate in continuous improvements on in-scope support initiatives.Participate in application upgrades by testing and documenting functionality in conjunction with Functional analysts. Stays current with Technology trends in Information Technology advancementsProven competency in presentation, training, documentation and support Proficient in estimating and scheduling tasks for selfBasic Qualifications (Including Educational Requirements) This individual will be contributor to the SAP specific module for SAP incidents, small requests and problem management.This position will allow us to more effectively deploy and support standard business processes towards the needs of the business and capitalize on SAP solutions. Good team player, self-motivating and committed with an ability to work under pressure and to tight deadlinesMeet or exceed targets set for following measuresSLA Compliance All Requests & IncidentsManaging Shifts with members who are not direct reports matrix organizationIncidents/requests Customer satisfaction scores within SLA.Note above targets and/or goals are revised year on year. Individual will need to adopt and work towards achieving targets set out by the organization. BASIC QUALIFICATIONS5.Describe any basic qualifications necessary for this position (e.g., education, travel, citizenship) which your position requires.Basic Qualifications Minimum Bachelors degree from an accredited institution, MBA or certification in respective areas. Minimum of 4-6 years of experience in any one of SAP modules Primary into MM with WM / SRMExperience in WM (Warehouse Management) or SRM (Supplier Relationship Management) would be added advantage.Minimum of 2 Support project experience SPECIALIZED KNOWLEDGE6.Describe any specialized knowledge or skill (e.g., technical, scientific, administrative, managerial) which your position requires.Experience in Respective SAP sub modules of PP/SD/MMExposure to related SAP sub modules of Plant Maintenance, CRM and import.Basic Understanding of ABAP Developments needed to complete functional specs and in developing new programs with the Technical team.Familiarity with SAP Integration technologies ALE, IDoc, EDI, SAP UserexitsGood understanding of integration of SAP modules with other SAP modules like FI, SD (Sales and Distribution), MM (Materials Management), PP (Production Planning).
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science) | BCA (Computer Application)

Experience: 4-6


Business/Systems Analysis | Client Server | Data Warehousing | Quality Assurance/Testing
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