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Application Engineer

Bengaluru, KA
Job Code:
  • Manufacturing & Production
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Job Details

1. This role is the first point of contact for technical support to customer and consulting support to project teams.2. Candidate shall be able to effectively understand technical issues, troubleshoot and solve complex problems by debugging of software application and providing workarounds, recovery steps or small software fixes to customer issues.3. Shall support custom software maintenance, enhancement on top of Standard offering depending upon the customer needs.4. Ensure that every customer support meets the high standard of professional, best in class results. Consistently meet or exceed compliance metrics, SLA s and associated KPIs established for case response time, case resolution time, customer status updates and customer satisfaction index. Ensure customers receive timely communication with status updates on the progress of their case until the resolution. 5. Siebel SRs and SalesForce system are used for support request logging, tracking and ensuring customers requirements are captured and solved efficiently/effectively.6. Candidate is accountable for escalating issues to Product Development Team and/or other support instances as required, keeping in mind a solution shall be provided to the customer within contractual timeframes.7. Working hours to be aligned to Australia Eastern time zone (GMT+10), where most of the customers are located.8. Candidate will participate on the after hour support roster (24 7) for contracts including this option, a company mobile phone shall be made available while primary and secondary contact for afterhours.Primary skills1. Hands-on experience of 2+ years in Software Technical Support / Maintenance/ Development or related fields.2. Experience in software Implementation, Debugging, maintenance, customer support and Unit testing. Very well acquainted with Microsoft Software Development Tools on windows platform, web based applications using ASP .net, C#.3. Must have good Knowledge and Experience in RDBMS like SQL DB and programming using MS SQL, PL SQL.4. Fast learner and ability to deliver in quick turnaround time with minimum support.5. Bachelors degree in Engineering or equivalentSecondary skills1. Experience in SharePoint based applications.2. Experience in Plant Information Management System (PIMS) applications.3. Experience in Operations/Monitoring and other automated system of Mining and Metal processing industries.4. Knowledge of Microsoft SQL Server reporting features.5.Experience in Matrikon Production Manager (MPM) or Matrikon Mobile Equipment Monitoring (MEM) or Plant Information Management System (PIMS) applications QualificationsBE/B.Tech/M.Tech (Preferably Computer Science, Electronics, Instrumentation engineering)
Degree: ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-7


Application Programming | Database Administration (DBA) | Software Engineer
Applying for this job will take you to an external site


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