Sign In
 [New User? Sign Up]
Mobile Version

Application Support Analyst - Tools

Bengaluru, KA
Job Code:
  • Banking & Finance
Applying for this job will take you to an external site
  • Shortlist
  • Email Friend
  • Print

Job Details

Key ResponsibilitiesApplication Support & MonitoringMonitor infrastructure, servers,middleware, databases, and batch jobs. Aggressively respond to service requests from business partners facing support teams, Operations, Risk/control partners, etc. Troubleshoot technical issues (FAST, Tomcat, Apache, Weblogic, Peoplesoft, Oracle, OS related, etc) or escalate and work with appropriate technology teams to provide solutions. Support Sustained Resiliency, Disaster Recovery, and High Availability events. Help Level2 operation team with setting up monitoring and bridging the gaps in current monitoring setup. Play key part in setting up reporting and be a key component in Monitor -> Report -> Improve principleIncident ManagementCoordinate incident management coverage, to ensure appropriate coverage Call facilitation, coordination and communications during critical outage situations Call documentation, queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance process End to end view of issues for objectivity Influence senior technology leads across organizations to ensure timely resolution of incidentsProblem ManagementParticipate and ensure RCA (root cause analysis) activities on client impacting incidents are executed and action items are assigned/completed. Provide expertise and support during critical incidents, interfacing with all impacted groups to better manage the message. Chronic issue coordination and leadership. Guidance to all staff involved and vendors in driving a coordinated approach for results.Hygiene and Capacity MaintenanceResponsible for data quality of PLM Work aggressively to make sure all servers are upto GTI standards as per uptimes, patch level etc Work on Capacity planning for applications, estimating and analyzing growth rates of vital infrastructure components and adding capacity pro actively as and when required.Know Your ApplicationUnderstand application code, work flow and business usage of application. Understand DB component of application. Understand the impacts of application based on seasonality of critical applications Document known errors and play important role in Knowledge transfer to Level 1 team Reduce escalations to Level 3 based on incremental learning about applications.Minimum 6 years of relevant Information Technology experience Should be able to provide 24/7 on-call support and work in shifts Proven experience in incident/problem management, systems & tools. Solid technical skills (knowledge of client server technology, networking basics, database technology etc.) Excellent communication skills, both verbal and written, with the ability to lead/manage large conference calls. Comfortable providing clear problem descriptions and guidance to business users in a time critical environment. Ability to be proactive with a strong bias for action, naturally inquisitive, and bias for continuous improvement of practices / process. Excellent influence, negotiation and presentation skills. Experience in working with cross line of business teams, Outside Service Providers and Partner Organizations. Outstanding interpersonal skills and ability to establish strong relationships with all levels of management. Solid understanding of the major functionality bundled into a release, both from a technology and business point of view. Strong knowledge of relevant applications and development life cycles. Experience working with geographically distributed and culturally diverse work-groups. Strong desire to learn new technology. Ability to work independently as a self-starter, and within a team environment. Comfortable in a fast dynamic environment with an ability to handle multiple tasks simultaneously. The ability to work on-call nights/weekends as needed. Technical knowledge including SQL-Sybase and Oracle, Server - Wintel, UNIX, Web/App servers. Good to have understanding of monitoring tools such as App Dynamics, Apica, etc.
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 6-10


Database Administration (DBA) | Graphic Designing/Animation/Web Designing | Software Engineer | System Administration
Applying for this job will take you to an external site


© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News