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Application Support


Source:
TIMESJOBS.COM
Location:
Gurugram, HR
Date:
15-11-2016
Job Code:
58289649
Categories:
  • IT
Applying for this job will take you to an external site
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Job Details

Working knowledge/understanding of enterprise level information technology hardware (e.g., WAN, LAN and computer systems and peripherals) and software platforms.Deploying product features and updates on application servers (JBoss, Tomcat, WebSphere, etc.)Understanding of networking technologies. (VPN, Load Balancers, Firewalls, Routers, etc.)Understanding of internet technologies. (Web servers, encryption, XML, HTTP, Web Services, etc.)Experience with IT infrastructure tools such as application and server monitoring, log management IPS/IDS, vulnerability management, etc.Experience with Databases, SQL, LDAP, and Linux/Unix.Experience in customer response via call/Email.ResponsibilitiesResponsibilities include, but are not limited toEnsure that all client calls and Email are addressed and responded to in a timely fashion.Provides technical support in application patching, upgrades and troubleshooting.Acquires and maintains knowledge of existing and new products and services in order to provide accurate and efficient support.Use professional judgment to resolve a problem.Open trouble tickets with vendor and document action steps and resolutions including follow-upCreate documentation/templates for better support.Ensure that SLA for our 24/7 production and supporting environments is maintained.Perform other duties as assigned.
Degree: M.Sc. (Science) | MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science) | BCA (Computer Application)

Experience: 2-5

Requirements

Application Programming | Database Administration (DBA) | Desktop Support | System Administration
Applying for this job will take you to an external site

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