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Application Support Manager

Chennai, TN
Job Code:
  • Banking & Finance
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Job Details

1. Supporting the Core Systems of CIB with its primary offering on General Ledger, Clients referential & Credit Risk related information.2. Provide technical support for core system, reporting and DWH3. Adhere to SLA, provide 24/7 support to various internal customers, production batch processing ( EOD processing ) & online incidents, if any.4. Liaise with Infra structure teams for system and operational activities, to provide them with the required information and support related to core & transversal systems5. Maintain application infrastructure for non-production environments and provide technical assistance to IT teams6. Provide support on JIRA related to Production Incidents, standard Atlas2 & Infocenter Batch processing, regional site applications and reports.7. Provide support for core system & Infocenter Batch process and communicate the incidents details to all stakeholders.8. Perform analysis of incidents and record the details9. Review and maintain the production batch process schedules & charts, incident review and advise Operation team for improvements where possible10. Liaise with System Management Team for system and operational activities, to provide them with the required information and support related to Atlas II, Infocenter and DWH11. Prepares test environments and provide technical assistance to the development teams12. Ensure user queries and problems are followed up and resolved promptly.13. Liaise with Head-Office teams in charge for core system & Infocenter .Essential Technical Knowledge/Skills1. Sound Knowledge on Unix/Aix, Oracle PL/SQL2. Working knowledge on TNG/Autosys (or any other job scheduler) .3. Fair/Theoretical understanding of WebSphere and WAS administration4. Fair understanding of DWH, Business Object, and MF Cobol will be added advantage5. Functional knowledge on Core Banking will be added advantage.6. Good analytical skills7. Experiance on leading APS teamOther Value-added Competencies Good communication skill, both spoken and writtenGood interpersonal skillStrong will to succeed and overcome challengesSelf driven and independent, with good initiative.Behavioral SkillsGood people management skillsStrong written and verbal communication skillsAble to work in shifts and flexible hours on requestSelf-motivated, with strong ability to work both independently and with the teamStrong Analytical skillsTechnical Skills Required UNIX Shell Scripting - MandatorySQL - MandatoryAny Database - MandatoryExperience in APS - MandatoryOracle - PrefferedInformatica - PrefferedCOBOL - PrefferedAutosys - PrefferedExperience in APS - MandatoryLeading the team ( >3 years ) - Mandatory
Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science) | BCA (Computer Application)

Experience: 12-15


Application Programming | Database Administration (DBA) | Software Engineer
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