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Application Support Specialist (Capillary Electrophoresis)

Mumbai, MH
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  • Manufacturing & Production
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Job Details

This position is responsible for providing the technical pre-sales and post sales field support for the defined market segment related to the SCIEX Separations products (Capillary Electrophoresis).Key ResponsibilitiesDeliver high quality support to users to ensure customer satisfaction leading to development, nurturing and retention of key customer basePlan and deliver training courses, provide phone, web and in-lab technical support of Capillary Electrophoresis products and monitor customer satisfaction through regular contact with key accounts.Pre-sales demonstration of Separations instruments and workflows. This will include working with sales teams on the qualification of customers/sales strategy, the development of new CE and CE-MS based analytical methods and generation of demonstration reports.Prepare and/or deliver technical presentations and product demonstrations at scientific conferences.Prepare technical documents and white papers for publication in Separations literature and peer review journals.Maximize instrument usage to meet productivity targets and contribute to win rateConduct and deliver regular trainings/refreshers for sales and service teams.Coach junior members of the teamProvide market intelligence and updates on ongoing trends in the defined vertical segmentGenerate IP for the organisation based on research done on SCIEX Separations instrumentsSupport the smooth running of the Demo Lab in the Centre of ExcellenceQualifications and ExperienceDoctorate/Post Doc/Post graduate in Analytical Chemistry/LifeSciences4-8 years of relevant experience in Lifesciences or related industryIn-depth understanding of analytical techniques in research, specific to Liquid Chromatography or Capillary Electrophoresis.Laboratory-based experience in the application of these technologies, including method optimization and troubleshooting.Preferable to have hands on experience related to other instrumentation and techniques in CE and LC-MS workflows. Proven experience of teaching or training the use of separations sciences equipmentExcellent communication skills (written and oral); Strong presentation skillsAnalytical thinkingDemonstrated experience of being a team playerGood command over the English LanguageProficiency in MS-OfficeFlexibility to travel frequently at short notice.
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 4-8


Application Programming | Database Administration (DBA) | Quality Assurance/Testing | Software Engineer
Applying for this job will take you to an external site


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