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Application Support Tech Lead

Chennai, TN
Job Code:
  • IT
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Job Details

Responsible for managing a 247 team of technical resources which assist in managing the application serverHandle L1, L2 & L3 application support teamsResponsible for resolving daily escalated support issues, identify gaps in process and service across environmentsIndividual is responsible for application production support activities including executing deployment, incident management, change management, etcLead real-time diagnostic and troubleshooting efforts to resolve all issues at the platform levelAnalyze and reproduce issues reported in the application server and participate in technical response team calls and other incident resolution activitiesProvide guidance and mentoring to team membersInstall, configure tune and maintain application servers, write efficient, easy to follow support documentation and support maintenance projectsWill have the responsibility to work closely with application support team, development teams, and infrastructure teams to help in building the application servers, when requiredSkills RequiredMust have over 5 years of professional experience in Production Application SupportMust have experience in administration and maintenance of one or more of the following applications environments IBM Infosphere Information Server (DataStage)IBM Master Data ManagementInformaticaHyperionDatabase Sybase, MS SQL, OracleOS Linux Primary (Red Hat, Suse) & other flavors of Unix/LinuxAbility of problem solving and innovation skills to resolve a wide variety of technical production challengesShould have significant shell scripting skillsShould have trouble shooting/problem determination skillsShould have skills for Team management, maintaining plans & schedules and adherence to SLAs
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 5-8


Application Programming | Database Administration (DBA) | Project Leader/ Project Manager | System Administration
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