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Applications Support Analyst

Mumbai, MH
Job Code:
  • Banking & Finance
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Job Details

Internal Description This position, will report to the CIBPM Core Cash Production Support Manager. The candidate will work closely with a team which supports a suite of mainframe batch and online applications. The candidate will provide level-1 and level-2 support for critical production incidents and research operational inquiries from business partners. The candidate will partner with Operations and Application Development to identify and remediate deficiencies in application functionality, stability, performance and risk audit compliance.This is a production support position which requires evening and weekend on-call availability. You will work with a team of local and offshore support leads which provide 24x7 supports of critical Core Cash applications. You will be expected to respond with urgency to all production incidents and work with team members to resolve critical issues while providing communications to business and technology stakeholders. Effective communication is an essential part of this role.Responsibilities include Responding to production incident alerts and performing Level-1 problem assessment. Engaging team members, manager and other technical resources to resolve critical production incidents. Work closely with other application development and production support teams to establish ownership of production incidents. Providing timely and accurate communications to technology management and business partners regarding production incidents and client financial impacts. Supporting compliance audit requests for production application information. Supporting capacity planning effort Ensuring that strict standards for Change Management are followed for all application production installs. Performing daily health checks for mainframe applications Performing post-incident break fix changes. Responding to application research requests from Operations and business partners. Maintaining accurate documentation on application interfaces and SLA's. Participate in technical design walkthroughs and provide feedback on application development activities. Review change packages to prevent potential errors from reaching the production environment. Facilitate positive relationships with technology and business partners to continuously improve the performance, stability and compliance of the application environments. Ability to work effectively with onshore and offshore teams Ideal candidate will have prior production support experience in a large financial application environment. Perform well under pressure and behave in a positive and professional manner even in difficult situations. Accountability for the quality of all production installs and requests for information. Excellent prioritization, organizational and time management skills Understanding of business process reengineering and business modeling concepts, business systems development and analysis Solid experience in documenting requirements and technical specifications Strong oral and written communication skills Influence and negotiation skills A strong application development background is desirable. Proven experience designing and implementing proactive systems monitoring and health checks Incident management skills and experience Prior knowledge of Incident, Problem and Change Management processes and tools Experience developing and implementing performance metrics Strong technical documentation skillsTechnical Skills Natural, Adabas, COBOL, JCL DB2 CICS VSAM NDM Easytrieve knowledge will be helpful.Education/Experience Bachelors degree or equivalent Banking and Treasury experience (preferred) 5-9 years of IT experience with background in application development and/or production support operational experience (preferred) Minimum of 5 years IT experience
Additional Degree: BE/ B.Tech (Engineering)

Experience: 5-10


Application Programming | Project Leader/ Project Manager | Software Engineer
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