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Applications Support Intermediate Analyst

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  • Banking & Finance
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Job Details

Key ResponsibilitiesRapidly address front office technology problems of all varietiesGood Analytical skills to understand and articulate issuesBe innovative and proactive in suggesting solutionsContinuous infrastructure monitoring and instrumentationExecute Ready for Business checkout proceduresHands on in identifying issues and taking ownership to resolve themUndertake analysis to support continuous improvement projectsTracking and driving action items from incident to completionMaintain and publish support documentationBuild relationships with related development and support organisationsPartner with the business to analyse and feedback business requirements to a global technology teamEducate new front office users in the application and explain its full potentialEnsure adherence to Citis technology policiesSupport weekly scheduled changes, handle outage & incident management QualificationsKnowledge/Experience Technical SkillsAt least 3 years mission critical financial systems support experienceKnowledge of Trading, Risk systems is an advantage with an appreciation of whole deal lifecycleKnowledge of production support or service desk methodologiesStrong knowledge of Microsoft and Linux operating systemsMiddleware technologies an advantageSQL and exposure to Oracle/SQL ServerCommon scripting languages an advantage (Perl, Python, VB)Soft Skill CompetenciesA good academic background, with at least an under-graduate degree, preferably in a mathematical or technical subjectStrong aptitude for analysis and problem solvingExceptional verbal communication skills able to immediately summarise complex issues and be ruthlessly succinct with Front Office usersSelf motivated and enthusiasticResults orientated and able to demonstrate innovative thinkingPersonally well organised & an excellent team playerWillingness to learnCalm and analytical when faced with major incidents on critical systems and a highly vocal user baseFlexible and adaptable. Not restricted to operating within comfort zone
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-5


Application Programming | Database Administration (DBA) | Graphic Designing/Animation/Web Designing | Software Engineer
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