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AS400 Administrator

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  • IT
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Incident Logging, Categorization & PrioritizationAn Incident record is opened (where not already automated) for each Incident to record and track all relevant information, as well as provide a complete history of events and activities throughout the incident lifecycle.Categorize and prioritize the Incident so that it can be handled quickly and efficiently.Prioritization should be assigned based on the Incidents urgency and impact to the business.Initial DiagnosisIdentify all symptoms of the reported Incident in order to establish the effect on End Users / customer business operations.Employment of diagnostic scripts, tools, known error databases and knowledge base can assist with initial diagnosis and determining possible applicable solution, temporary fixes and/or workarounds.If a resolution for the Incident is not known or available at this point, and it is not considered to be a Major Incident, you will need to engage the relevant higher level support team.If the incident is believed to be a Major Incident the Strategic Incident Manager / Shift Manager will need to be notifiedUnderstand and utilize the RtOP processIncident ResolutionWhere the cause of the incident is known and a documented resolution path can be followed, fix the issue and update the ticket accordingly.Good awareness of the customers business and in-depth knowledge of the customer s environment and support processes.Other Process ResponsibilitiesComplying with the ITSM & SLA standards by observing the Incident Management lifecycle processes.Be proactive to anticipate issues or situations which impact service availability and critical response time, and take necessary mitigation steps escalating to managements attention, where appropriate.Support and assist the Technical Supervisor for documentation libraries for responsible areas, ensuring compliance with internal standardsResponsible for flagging issues or inconsistencies found in documentation to the Delivery Lead / Technology Team Lead / Technical OwnerUnderstand the CMDB and flag any inconsistencies in data using the appropriate processMulti-disciplinary process quality definition and improvement.Contribute in quality and productivity improvement projects, providing analysis of information.Ensure the compliance of processes and best practices outlined by the Technical Supervisor and Management.Provide technical consultation to the Shift Manager / Lead / Supervisor and Customer Service Agent during escalations.Technical Skill Levels & Training requirements.Follow training plans, requirements and schedules as outlined by the Technical Supervisor.Complete and keep up to date with all Mandatory trainings. (Environmental Health and Safety, ITSM, Security Fundaments, Standards of Business Conduct, Standards of Personal Conduct)Case ManagementEnsure all cases are acted upon conscientiously and in the framework expected according to the SLA.Provide clear and unambiguous communication within Incident Management case tools with frequent and timely updates.Chase any outstanding teams for case updates as appropriate, whether internal or external, ensuring that cases are resolved in a timely manner and do not breach SLA, else when required escalate to the Technical Supervisor.On specific days you may be required to act as a Queue Manager. This task entails ensuring that new incidents arriving into your workgroups queue will be assigned an owner in accordance to the time to own metrics.Technical ResponsibilitiesBasic troubleshooting within the applicable technology platform that you will be responsible forLogging of problem requests when problems are identified within the applicable technology platform that you will be responsible for in a customer s environmentHewlett Packard Enterprise ValuesPartnership first We believe in the power of collaboration - building long term relationships with our customers, our partners and euch otherBias for action We never sit still - we take advantage of every opportunityInnovators at heart We are driven to innovate - creating both practical and breakthrough advancementsWhat do we offer?Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the worlds most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at of Engineering or 3 Year regular Diploma in electronics or Computer ScienceRelevant experience in HPUX administration.Experience in working with ITIL based delivery modelWork experience as a sys admin in enterprise class environment.Work experience on High Availability (Clusters) implementation, configuration and troubleshooting.Work experience on HPUX virtualization products.Experience in Shell/Perl scripting, security hardening and security tools.Interpersonal sensitivity and customer responsivenessLeadership skillsStrong consulting skills, flexibility and resourcefulnessAbility to communicate complex technical contents plainly and simplySkill Desirable SAN/Network hardware configuration Knowledge.Monitoring tools configuration KnowledgeKnowledge on backup tools, storage arrays, database [Oracle, SQL].Project management knowledge.Excellent knowledge of the IT environment and its future trends
Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-7


Application Programming | Configuration/Release Mgmt | System Administration | System Security
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