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AS400 Support Engineer

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  • IT
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Job Details

Major Accountabilities As part of a team, follows procedures to provide 3rd level reactive and proactive performance management for 'Mission Critical' AS400 Systems. Identifies requirements for real-time alerts to notify appropriate support groups of a current or potential problem on the AS400 and resolve them in a timely manner. Regular, on-going review of the system and being responsible for identifying any fixes that would need to be applied to the system Produces monthly client reports and is able to communicate these reports to the customer. Analyze problems to determine root cause and identify possible corrective action. Works co-operatively with other departments within HP to identify, analyze, and resolve incidents. Experience with products such as Robot, Vision products, BRMS, Implementor and other common tools/products on the AS400. Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk. Integrate technical knowledge and business understanding to create superior solutions for HP and for customers. Incident Management Resolve single- and cross technology incidents independently. Work with team members to resolve unusually complex or cross technology incidents. Escalation Management identify, manage, and lead escalations through L3. Work with others to help manage escalations through L5. Problem Management Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Change Management/Implementation Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs. May lead or participate in a Change Advisory Board. Patch and Security Management Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment. Configuration Management Ensure Configuration Management Database (CMDB) entries are complete and accurate. Solution Design Apply HP solutions to meet highly complex customer and/or trade/HPIT infrastructure needs. Quality May provide feedback/influence change in internal and/or vendor-provided products/service offerings. Project Management Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end users areas, including transformation. Customer Relationship Management Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the customer. Teamwork Work as part of a team, which may be virtual, global, and/or multi-functional. Lead teams which address operational processes and policies in work area. Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team/technology area. Typically advises or sets direction for Group(s) of customers with similar needs Region Qualifications Education and Experience Required Qualifications Education and Experience Required 8+ years of professional experience and a Engineering or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience. Knowledge and Skills Required Has sufficient depth and breadth of technical knowledge to design and scope multiple deliverables across a number of technologies. Has demonstrated innovation and communication of new deliverables and offerings. Has led team in the delivery of multiple deliverables across multiple technologies. Ability to develop solutions that enhance the availability, performance, maintainability and agility of a particular customer's enterprise. Has contributed to the design and application of new tools. Ability to re-use existing experience to develop new solutions to take to market. Possesses an understanding, at a detailed level, of architectural dependencies of technologies in use in the customer's Information Technology (IT) environment. Frequently uses product and application knowledge along with internals or architectural knowledge to develop solutions. A recognized expert in one or more technologies within own technical community and also at regional level. Holds a vendor or industry certification in at least one discipline area. Able to communicate with internal and external senior management confidently and demonstrate the professionalism of the job family. Ability to work in a multi technology environment with the ability to diagnose complex technical problems to their root cause. In addition to troubleshooting skills and consulting skills, has ability to summaries prognosis and impact at practice lead level. Ability to adapt a consulting style appropriate to the situation and can identify up-sell opportunities. Be able to demonstrate a broad understanding of market dynamics, an industry area, commercial issues, and technical concerns whilst maintaining depth in core focus area. Ability to present within own area of expertise as part of a customer sales presentation, putting forward domain-specific information within the context of an HP sales campaign. Has demonstrated ability to lead others in the gathering of requirements, designs, plans and estimates. Able to produce complete proposals for smaller engagements within own area of expertise. Demonstrates broad knowledge in other technical areas in order to properly manage complex integration efforts. Demonstrates application of technical expertise in successful engagements involving multiple disciplines. Able to independently complete solution implementation or application design deliverables. Able to manage a team of consultants in the completion of one or more solution requirements, architecture, or implementation deliverable.
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 8-13


Business/Systems Analysis | Configuration/Release Mgmt | Database Administration (DBA) | Network Administration
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