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AS400 Support Engineer

Bengaluru, KA
Job Code:
  • IT
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Job Details

Major Accountabilities As part of a team, follows procedures to provide 3rd level reactive and proactive performance management for 'Mission Critical' AS400 Systems. Identifies requirements for real-time alerts to notify appropriate support groups of a current or potential problem on the AS400 and resolve them in a timely manner. Regular, on-going review of the system and being responsible for identifying any fixes that would need to be applied to the system Produces monthly clientreports and is able to communicate these reports to the customer. Analyze problems to determine root cause and identify possible corrective action. Works co-operatively with other departments within HP to identify, analyze, and resolve incidents. Experience with products such as Robot, Vision products, BRMS, Implementor and other common tools/products on the AS400. Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk. Integrate technical knowledge and business understanding to create superior solutions for HP and for customers. Incident Management Resolve single- and cross technology incidents independently. Work with team members to resolve unusually complex or cross technology incidents. Escalation Management identify, manage, and lead escalations through L3. Work with others to help manage escalations through L5. Problem Management Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Change Management/Implementation Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs. May lead or participate in a Change Advisory Board. Patch and Security Management Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment. Configuration Management Ensure Configuration Management Database (CMDB) entries are complete and accurate. Solution Design Apply HP solutions to meet highly complex customer and/or trade/HPIT infrastructure needs. Quality May provide feedback/influence change in internal and/or vendor-provided products/service offerings. Project Management Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end users areas, including transformation. Customer Relationship Management Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the customer.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 8-13


Desktop Support | System Administration
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