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Gurgaon, HR
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  • Miscellaneous
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Job Details

JOB DESCRIPTION1) Develop P&L Forecast (Revenue, Direct Cost and Overheads) at a client/site level2) Interact with US based EVPs/Strategic Business Leaders, Quality, Training, Accounting and WFM to develop accurate projections, cost analysis, P&Ls, ROI, IRR, Cash Flows and receive necessary approvals3) Monitor financial performance at client/site level and compare against Budget4) Work closely with EVPs/SBLs and their Operations team to accurately capture all information that will impact P&L forecast5) Provide detailed commentary on week over week variance in P&L projections and variance to Budget6) Provide clear inputs to EVPs to explain Variance to Budget during Month end close7) Identify and Highlight areas of improvement with respect to operational efficiencies and financial performance8) Give consultative feedback and suggestions to the EVP/s and their Operations team to improve efficiencies and profitability9) Design reports to help monitor and manage operational efficiencies10) Design and develop billing reports that accurately capture all billable items as per client contracts11) Review monthly billing reports/invoices prepared by Operations12) Develop and prepare Budgets/Targets by client/site13) Support the AVP of Business Analytics with analyses required for leadership decision making. For example Cost Benefit analysis of wage increaseDESIRED PROFILE1) Should have call center experience and understanding of key metrics like productivity, shrinkage, occupancy etc. and how these metrics impact business financials.2) 2 years experience in data analytics, financial modeling, P&L reporting or performance improvement projects, preferably in a Call Center environment.3) Experience in managing Operations teams is preferred4) Strong Analytical and problem solving skills5) Excellent oral and written communication skills in English6) Excellent interpersonal skills7) Ability to thrive in a fast-paced, change-oriented environment8) Open to work in 24/7 Shift environment, specifically US hours9) Self Motivated and ability to work independently1) College degree, preferably in Engineering/Science/Math; Relevant and significant experience (at least 3 years) in a similar role may substitute for the education requirement.2) Very Strong MS Excel and MS Power Point skills3) Experience in creating power point presentations and presenting to leadership teams4) Knowledge of SQL programming and statistical tools like Minitab is preferred
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 3-5


Business/Systems Analysis | Database Administration (DBA) | Project Leader/ Project Manager | Software Engineer
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