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ASSISTANT MANAGER- CALL CENTRE


Source:
TIMESJOBS.COM
Date:
11-11-2016
Job Code:
58255405
Categories:
  • Banking & Finance
Applying for this job will take you to an external site
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Job Details

Product Management1) Will be responsible for call Centre for SME product in RL (Inbound, Outbound, FA) in line with the business strategy2) Campaign monitoring, identifying and filling gap plan vs. actual3) Monitoring and suggest corrective action for Data penetration in various segments in call centre Data allocation between different products & campaigns in call centre Segment performance4) Design and execute promotional campaigns to increase conversion5) Identify ways to increase productivity per caller at Call Centre6) Understand segment behavior and performance to optimize conversion7) Monitoring matrices to track campaign performance8) Engage in analysis relating to delinquency, and viability of the segmentSystems Understanding & Data Analysis Understanding of Salesforce.com & Finnone is a must Data extraction from various sources and analysis. Tracking all important matrix of business on regular basis Basic qualificationsShould have 2 year of experience in lendingPrior experience in a product/Analytics/Risk role in retail lending would be added advantage.Should have collaborative work style to engage with peers & colleagues across the company.Should have excellent communication skillsExcellent Team Management & Interpersonal Skills
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-7

Requirements

Market Research | Marketing Strategy | Product /Brand Management | Telemarketing
Applying for this job will take you to an external site

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