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Assistant Manager - Customer Engineering

Mumbai, MH
Job Code:
  • IT
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Job Details

Excellent verbal and written communication skillsAble to contribute to the work in a group as a team playerExperience working on ProjectsCustomer service skills including the ability to work with customers in activating servicesDetailed understanding and working knowledge of routing protocols like BGP, OSPF, EIGRP, RIP, RIP v2.Working knowledge of MPLS-VPNs (L3 and L2 VPNs), IPSec and SSL VPNs , QOS,Wireless communication, load balancing/sharing techniques.Working knowledge of Switching techniques VLAN, VTP, various flavors of STP, dot1x, Ether-ChannelGood understanding of OSI Layer 1 and 2 protocolsConfiguration, installation and troubleshooting of Cisco and Juniper routers, Layer-2 and Layer-3 switches, Dial up modems, wireless devicesExposure on Firewalls / WAN accelerators are preferredThorough knowledge of provisioning circuits including working directly with circuit providersTime management and prioritization skills2. RESPONSIBILITIESDuties Organizational, Professional and TechnicalCoordinate with internal Virtela groups, vendors/suppliers, and customers to implement customer orders in a thorough and timely manner.Manage the overall process of implementing complex, technical installations.Responsible for the final installation of circuits and data services to achieve high levels of customer satisfaction.Assist in developing processes and procedures for the final installation and turn-up of circuits and data services.Lead design discussions/ streamlining service delivery plans /implementations for new customers for smooth installation/migration activities.Serve as an SME and escalation point for the Operations team for accounts which have inherent complexity in their designsParticipate on periodic Customer Review callsTrain and mentor members within the teamShould have the willingness to work across time zones and diverse cultural frameworkWork with hardware/circuit provider from different geographical regions for installing diverse circuits types (E1/T1 ,DS3 ,Ethernet ,xDSL) and participate in remote troubleshooting wherever requiredMaintain and Provide weekly work report to the Manager
Additional Degree: BE/ B.Tech (Engineering)

Experience: 10-13


Customer Support | H/W Installation/Maintenance | Network Planning
Applying for this job will take you to an external site


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