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Assistant Manager - IT Ops

Bengaluru, KA
Job Code:
  • IT
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Job Details

Key ResponsibilitySingle Point of Contact for any IT issues with the client reported on floor including Client & CNX owned applicationsManage all communications with the Client including BAU & new Projects, rampupManage Incidents, problem, Change related to Client hosted applicationsMeet all contractual obligations related to IT as defined in IT scheduleManage the Issues as reported by user. Ensure compliance adheranceDrive projects specific to the account by coordinating with IT Ops, BusinessManage client communications, BAU issuesServer, deskside, Network(basic) & Application supportAblility to report out the Systems performance metrics and perform RCA on consistent issuesManage Incidents, problem, Change related to Client hosted applicationsCreate Ad Hoc reports per the process requirementsRaise CRs and ensure all changes are pre-approved before Implementation. Coordinate with IT Ops for Implementation of changeNew Initiatives, Process Improvements, End-user trainingDesired Skills1. Strong Problem Solving Skills2. Strong analytical skills3. Good Verbal & Written Communication skills4. Very good in diagnosing hardware and software problems.5.Strong documentation skills6. Knowledge about IT protocols7. Resourcefulness and the ability to find the solution to a problem quickly using web and published resources.8. Customer Centricity.9. Ability to lead projects related to IT changes, New building setup, new process setup on his own by coordination with multiple arms of IT team10. Experienced in handling MS-Exchange, ISA, AD, DHCP, DNS, IIS, RAS, WINS.11. Good Knowledge about network.12. Exposure in handling vendors , client and new process roll outs.Exposure of minimum 5 years of demonstrated work in IT Industry would be preferred
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 6-8


Customer Support | H/W Installation/Maintenance | Hardware Design | Network Planning
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