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Assistant Manager Operation

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  • Miscellaneous
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Job Details

Key ResponsibilitiesManage a team of 20 to 25 FTE'sClient/Customer/People ManagementDrive Performance in the team to meet targetsManage the daily team activities and ensure the daily operations run smoothly.Drive Team adherence and manage monthly scheduling.Handle EscalationsManage key business metrics like SLA's and CSATRun reports & conduct a thorough analysis of SLA misses.Drive Continuous Improvement in the team along with metrics improvementGenerate dashboard and scorecards for the Team for review.Performance management and appraisals for the entire Team.Present Weekly Reviews to the Management on key deliverables.One-One with the team and scheduled Monthly Team meetings.Feedback and CoachingKnowledge management for the team and quality controlApply performance management strategies - action plans, BQ planningResponsible for people/employee career developmentManage Attrition as per process / organization standardsDesired SkillsExcellent verbal and written communication skills.Should be willing to work in shifts along with the team in customer business time.Overall should be a good team player with willingness to learn and drive to achieve.Practice and focused on Metrics.Good Excel skills and Reporting knowledgeShould be able to drive Continuous Improvement in process.Awareness on SLA/SLO Metrics
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 6-10


Account Services | Operations
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