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Assistant Revenue Manager

Mumbai, MH
Job Code:
  • Travel
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Job Details

Supervise the Reservations Manager in day to day operations. Undertake effective room reporting on a daily, weekly and monthly basic. Produce the daily, weekly and monthly reports as required in a timely and accurate manner. Contribute to the General Manager s reports to Starwood and Hotel. Conduct competitor analysis including market share, rates, new projects and developments. Maintain and manager the update of information and reports in the On-Line Revenue Plan. Assist, as required, with the development of the hotel Marketing Plan and the Budget Plan. Conduct monthly focus group sessions and present recommendations to the SLT. Monitor, supervise and provide necessary training for accurate tracking of data. Assist in development of packages. Undertake market research projects as required. Attend Department Head and Sales meetings and disseminate information to Reservations Associates. Coordinate and conduct regular Revenue Management / Forecast meetings with the General Manager, Director of Sales and Marketing, Finance, Rooms, and other relevant departments. Analyse and respond to guest feedback, guest satisfaction and Associate satisfaction information, and give a positive commitment to continuous improvement of product and performance. Develop and supervise Guest Program History. Maximize rooms and food and beverage yield. Maintain and manage hotel data in the Property Management System (i.e. OPERA), Starlink and the Global Distribution System. Maximize conversion rates and upselling opportunities by effective management of Reservations Sales Agents, ensuring these associates are trained and motivated. Deliver enthusiastic, positive, helpful and respectful client communication, ensuring precise and effective information transfer. Understand and adhere to relevant workplace health and safety standards. Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related Hotel and Starwood Policies. Coordination of all aspects of the departments operation to ensure that the services of the Department are delivered to guests or internal customers with the aim of exceeding guest expectations and in accordance with Brands Standards . Respond to client queries within 24 hours of initial contact. Ensure recovery calls are dealt within an appropriate manner. Align working practices and conduct with The Westin Mumbai Vision, consistently strive to meet and exceed the expectations of both internal and external guests. Prepare working schedules and annual leave schedules for the reservations associates within the budget, business expectations and guidelines of the Labour Code. Align management style, working practices and conduct with Hotel, Corporate Values and Policies. To comply within Brand s Code of Conduct at all times. Completely understand, implement and ensure adherence to Local Labour Laws and policies. Be well versed and knowledgeable of Brand Fire and Evacuation procedures as well as health and safety requirements in the Workplace. Ensure associates are aware of their duty of care as determined by legislation and that they maintain complete familiarity.To summarise, it is not the intention of this Job Description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all associates are committed to their jobs and the success of their enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.JOB KNOWLEDGE, SKILLS & ABILITIES Must demonstrate an ability to clearly communicate in verbal and written format Build positive and productive working relationships with customers, subordinates, peers, superiors, business partners, and the community; encourage this behavior in others. Promote the free flow of information; encourage the open expression of ideas and opinions. Build a team with different opinions, skills, experiences and backgrounds; leverage personal, cultural and functional differences to optimize team performance. Work collaboratively with others to achieve common goals and objectives; serve efficiently in both team member and team leader roles; promote collaboration and teamwork in others. Demonstrates an ability to guide group processes toward goal accomplishment e.g. skill in meeting management, consensus problem solving. Must demonstrate an ability to communicate informally and effectively with all co-workers, in one-on-one or small group settings, through clear articulation of ideas and active listening. Handle difficult situations with poise and self-assurance; demonstrate emotional stability and humility; remain calm, confident and dependable during crisis, be willing to take risks publicly. Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words and behavior. Gather and analyse relevant facts and data to establish core issue or root cause; make timely and sound decisions with regard to appropriate course of action. Convey relevant information in a timely fashion, appropriately tailored to the intended audience; effectively influence and persuade others; listen effectively and follow-up to ensure understanding. Possess, apply and continually develop the specific technical knowledge and functional expertise needed for effective job performance. Establish, open, candid, trusting, and caring relationships; treat others fairly and with respect; value the individual and maintain their self-esteem. Practice Starwood Cares.
Degree: MBA/ PGDM

Additional Degree: B.Com. (Commerce)

Experience: 2-6


Credit Control & Collections | Finance/Budgeting | Financial Analysis | Funds Management
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