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Assoc Tech. Support Analyst

Bengaluru, KA
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  • Banking & Finance
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Job Details

Perform manual remediation of workstations that are not able to be remediated with automation.In-depth knowledge of window operating system and remote administrative tools like PowerShell, pstools, Microsoft snap-ins etc.Customer support skills required. Contact users via email/IM/phone to inform them of remediation required and work either remotely or have them bring their laptops to the workstation support area to perform remediation tasks.Experience with SCCM, Bigfix and Tanium a plusProvide 2ndlevel support on a need basis. Handles problem identification, research, isolation, resolution and follow-up for user problemsAnalyze customer problems and formulates plans to implement to obtain resolutionsUtilize all technical resources to analyze technical issues and solve customer problemsEscalate or work in tangent with appropriate support specialists or support groups on unresolved reported issuesAble to effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions.Installation of hardware/software as required. Provisions and prepares workstations using standard images. Setup and install new workstations, loaners and other workstation related equipment.Qualifications Knowledge RequiredHardware/Software installation and configuration.Good knowledge of Windows 7/10, MS Office suite and Outlook.Familiar with Active directory, McAfee Enterprise security solutions like VirusScan, HIPS etc.Networking connectivity knowledge and troubleshooting.Experience in utilizing client remote control solutions & PC troubleshootingAbility to read event viewer, analyze logs and Microsoft Software troubleshooting. Experience & Education Required 2-4 year experience as PC technician supporting over 200 users.Experience providing support to software development environment preferred. Skills RequiredAbility to explain technical concepts to non-technical usersAbility to support users at various levels of technical competencyEffectively manages difficult or volatile customer situationsProblem Solving skillsAbility to effectively perform problem isolation and resolution of critical systems in order to have the least amount of impact and downtime.Ability to schedule and prioritizeAble to read and understand technical manuals, procedural documentation, and OEM guides.Excellent interpersonal skillsTechnical writing/documentation skillsAbility to assess, analyze and research technical situations and provide viable alternativesAbility to learn new technologies and procedures quicklyAbility to communicate effectively with wide variety of users and other technical teams
Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-4


Configuration/Release Mgmt | Software Engineer | System Administration
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