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Associate Analyst- Credit and Collections

Mumbai, MH
Job Code:
  • Manufacturing & Production
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Job Details

Job Description Analyze customer financial condition and authorize customer credit lines, minimize bad debt risk, maximize accounts receivable collections, assist with order management, provide customer service, reconcile customer statements/billings, communicate credit department and company payment policy, participate in process improvement projects, and support other management directives as prescribed. Support the reporting for the team. Manage standard portfolio of customers with regards to receivables, collections and order review and release. Willing to work in US shift (6pm to 4 am slot). Assess credit risk, establish and approve credit limits for new customers. Prepare financial analysis and credit file to manager for approval. Provides financial order management support to Supply Chain and Sales and Marketing personnel to control credit exposure, effect timely payment, and minimize risk of customer disputes. Conducts collection calls, resolve billing issues, investigate returns & credit issues. Negotiate customer disputes to resolution and documents root cause. Provides customer service and develops relationships with internal/external customers and suppliers Communicates with customer service & technical sales representatives to resolve outstanding customer debits. Maintains accurate credit & collection files. Maintain electronic collection notes for each customer account. Maintain accurate customer information for billing purposes in accounts receivable and ERP System. Market, train, counsel, advise, and communicate credit department policy and procedures to company personnel. Active participant in department projects and take an active role in cross-functional teams to assist in driving quality improvements, processes, and initiatives. Abide by Audit requirements and Rules and Regulations as and when laid by the company at all times.Basic Qualifications (Including Educational Requirements)* Bachelors Degree Effective French Communication skills (Spoken and written) 2-5 years Business to Business Credit/Collection Experience Apply basic accounting principles in the interpretation of customer financial statements Effectively securing prompt payment from customers while employing commercial sensitivity, business acumen, and good judgment Effective business writing and professional communication skills 2-3 years experience utilizing Microsoft Office, Internet, and related computer skills Letter of credit and other export credit security and knowledge(when applicable) Demonstrated Effective Customer Service Skills Demonstrated Effective Negotiation Skills 1-3 years experience utilizing an online Accounts Receivable and Order Management Systems Utilize legal and security claim knowledge when managing credit risk (when applicable) Keen on process improvements & change management. Proficient in commercial sensitivity and business acumen. Demonstrates effective autonomous decision making within limits of authority Demonstrates effective communication skills Demonstrates effective evaluation and problem-solving skills Represents Eaton in Credit Industry, Customer, and Internal Meetings Demonstrates effective mentoring/training skills on a limited basis Abide by the Eaton Ethical Principals and Value system all time. Travel as necessary
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-5


Credit Control & Collections | Finance/Budgeting | Financial Analysis
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