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ASSOCIATE CONSULTANT


Source:
TIMESJOBS.COM
Location:
Chennai, TN
Date:
17-11-2016
Job Code:
58304584
Categories:
  • IT
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Job Details

In-depth understanding of technical technologies Extensive hands-on technical skills to cover installation, configuration, administration and advanced troubleshooting Experience of working within a Service environment and technical teams of IT experts Experience of working on ITIL ticketing systems (SNOW, Remedy), understand ITIL framework Experience in representation in Change Advisory Board (CAB) meetings Experience of being able to highlight issues and solutions Experience of managing outsourced or offshore supplier support groups Strong verbal/written communication skills 10 to 15 years of experience Ability to work in a highly dynamic and complex Database environmentsAny Degree DBA certifications (Desirable) Good oral and written communication Excellent hands on experience with build & production support of database environments Exposure of Unix & Windows based e (1.) Incident Management + Change Management (Planning & Execution) On - call EscalationTicket Quality Process adherence & Security complianceCustomer feedback ( Appreciations, CSAT survey results) KB preparation and review, Knowlegde sharing & documentationRoot cause analysis / Problem Management + Capicity / Architectural Management SLA compliance for ticketsValue Add Training / Mentoring
Degree: ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering)

Experience: 9-11

Requirements

IT Consultant
Applying for this job will take you to an external site

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