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Associate Consultant ITIL-PM


Source:
TIMESJOBS.COM
Location:
Chennai, TN
Date:
23-11-2016
Job Code:
58322111
Categories:
  • IT
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Job Details

Mandatory SkillsITIL Problem MgmtDesirable SkillsITIL Incident MgmtJob Description Key skills required for the job areITIL Problem Mgmt (Mandatory)ITIL Incident MgmtAs a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management. Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management. Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in business meetings with various stake holders. Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects.Roles & ResponsibilitiesMinimum Experience RequiredMandatory Skills ITIL Problem Mgmt ITIL Problem MgmtDesirable SkillsITIL Incident Mgmt Language SkillsEnglish Language
Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-5

Requirements

IT Consultant
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