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Associate - Customer Service


Source:
TIMESJOBS.COM
Location:
Gurugram, HR
Date:
13-11-2016
Job Code:
58280138
Categories:
  • Manufacturing & Production
Applying for this job will take you to an external site
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Job Details

Role Summary/PurposeHandle calls from credit card customersEssential ResponsibilitiesWould be part of the customer services team handling inbound calls / emails from Credit Card holders.Needs to ensure all Customer Services Complaints & Queries are resolved as per the TAT definedResponsible for achieving the call center targets on a daily basis like AHT, Productivity, Cross sell, retention, First call resolution along with ensuring high quality of service with zero unscheduled leaves/ absenteeism.Would be required to contribute to cross sell targets through inbound as well as outbound channels.Job requires Compliant to Business Policy, processes and procedures
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-6

Requirements

Shift Supervision
Applying for this job will take you to an external site

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