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Associate Customer Support Representative

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  • Manufacturing & Production
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Job Details

Enters new orders from customers through order entry systems, with emphasis on error-free order management and same-day order entry. Enters changes and cancellations from customers through order entry systems, using established business rules. Emphasis is on error-free order management and same-day order entry.Processes blanket orders from OEM s (Original Equipment Manufacturers) and distributor accounts and validates the blanket releases against the customer order board. Validate orders in the system against customer order reports on a weekly basis.Expedites orders to prevent customer line downs or machine downtime. Processes emergency and/or expedited orders and shipments in a timely manner.Basic Qualifications (Including Educational Requirements)Any Graduate B.A/B.Com/B.Sc/BBA with at least 55% or more throughout.Typing speed ( Minimum 30 WPM)Data entry skills, including proofreadingExcellent communication skills ( Verbal and Written)Mathematical and reasoning ability.Proficient in computer applications (MS Word, Excel with exposure to ERP systems, Siebel )Collaborative and problem solving abilities.Negotiation and conflict management skills; professional presenceTime management skillsMaintains accurate and organized order files, order acknowledgments and customer contact information (including ship-to addresses).Provides customers and/or distributors with product information or leverages internal resources to fulfill requests.Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.Authorizes RMA (Returned Material Authorization) requests and issues RMA numbers. Investigates claims by conducting fact-based investigation and working with operations personnel.Generates RPS (Marketing Product Specification) requests as required.Initiates price quotations and routes for approval.Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving. Occasionally participates in cross-functional teams to solve recurring customer issues.Fosters an environment which promotes Eaton s goals and philosophy, encourages continuous improvement and builds customer relationships.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: B.Com. (Commerce) | BBA/ BBM/ BBS

Experience: 3-8


Administration | Office Management & Coordination
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