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Associate Director / Director Network Operations

Mumbai, MH
Job Code:
  • IT
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Job Details

Pre-RequisiteStrong technical and subject matter expertise in any of these Enterprise Network Technologies- WAN Routing Juniper, Cisco Service provider Network products - LAN Switching Cisco ( Nexus, Catalyst , UCS Series), Juniper, range solutions products- Wan Optiimizer Riverbed , Cisco - Load Balancer Cisco, F5 and others- In-depth Knowledge of MPLS and routing and switching protocolsIndepth handson experience in handling 24*7 operations in Global MSP/ISP/IDC/NOC/SOC outsourcing and shared services environmentHigh level of skills in areas of Enterprise Network Services and Solutions and managing large globally distributed clientsHandled multi Vendor / platform technologies and supporting more than 1000+ Network ( LAN WAN) devices in a distributed environmentFlexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.Ability to work days, evenings, and weekends as required; 24 7 support in rotating shiftsAnalytical thinker willing to think outside the box to resolve customer impacting situations on first contact; understand customer pain.Lead the team from front and be an exampleExceptional documentation and communication skills.MS Office proficiency.ResponsibilitiesOperations ManagementRun day to day Network Operation Center Business as Usual (BAU) functions on 24*7 basisHandle all areas of operations/delivery including incident, problem and change managment as per ITIL frameworkHandle complex esclations and provide support to Shift leads and other team membersObserve ticket queue and participate in Severity 1 and Severity 2 tickets and lead from frontFocus on incident reduction activities and assit in creating of Service improvement programKeep a track of Risk ,issues , SLA and ensure compliance towards set account specific Rule of EngagementEnsure Asset complaince activities such as keeping track of licensing, support contractsLeads weekly and monthly governance calls / reportIdentify challenging assignments and project and Excuete them alongwith BAUMaintains and develops process, policies and procedures as requiredBe a Account SPOC(Single Point of Contact ) for few large accountsLarge Account Specific NOC tools Management and administration supportTransition support including Knowledge transfer, provisioning and implementatin of new accounts into the shared environmentPeoples ManagementOversee the management of resources of the large accountsPlan and Manage Monthy Shift roasterReview the need of resources and skills with in the team and plan for skill development programs ( technical as well as client handling)Mentor and conduct training programsIdentify and develop high potential employees in order to build operational bench strength and excellenceCreates and presents annual evaluations, performance development plans, KRAConduct weekly meeting with the team and Conveys clear expectationsFosters teamwork and shows commitment to team objectives, promotes collaboration and removes obstacles
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 15-18


Network Administration
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