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Associate Lead -Network & Security Administrat

Bengaluru, KA
Job Code:
  • IT
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Job Details

Key areas Cisco 12k series, 7200 routers, Juniper MX960 routers and EX 3200 switches and firewallsPRIMARY RESPONSIBILITY The Operations Technician within the Global Hosting Capacity Management Organization is responsible for actions supporting the install, removal, and on-going support of CenturyLink Hosting infrastructure and circuits. Primary duties involve Creation of work plans, orders and actions supporting daily business workflow Coordination with multiple organizations supporting install, removal, and change activities Building and maintaining accurate relationships between devices in systems of record Serve as an escalation point to other organizations to assist with capacity management efforts Be highly effective at cross-team collaboration and communication They may serve as an escalation point from the customer facing support organization for a variety of ticket types, questions and incidents. Expected to act tactically to meet customer expectations and service levels. Works collaboratively with other technical staff on technical and environment issues that affect environment stability. Must be able to work a flexible work schedule, which may include nights, weekends, and holidays due to our 24x7 business model.Typically addresses projects that are forward looking to address major inefficiencies in deployment architecture to improve overall health of environments. May serve as a super-user in systems of record or within the superset of tools used by a system provisioner. Provides substantial input in setting new standards, developing new procedures, and designing future deployment models. Performs root cause analysis as required to help identify inefficiencies and solve to improve the overall work environment. Personally and collaboratively seeks opportunities for continuous platform, process, and product improvement. Applies problem solving techniques to address complex operational challenges. Develops training materials and job aids for lower-ranking peers and for the remainder of the organization, where these materials are needed.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 6-9


Project Leader/ Project Manager | Software Engineer | System Analyst/Tech Architect | System Security
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